Last weekend Diana and I flew to Orlando to visit Disney World. I booked tickets for US Airways flight on Expedia. I also booked a rental car and a hotel, which I prepaid for.
There were huge line-ups at Person for US customs and security and we showed up at the gate for our flight 10 minutes before it was supposed to leave. Only to find there was no US Airways personnel at the gate. There were several other people at the gate and all of us were wondering what to do next. The airplane was still at the gate. 5-6 minutes later a US Airways employee named Dave S. came out of the corridor and when asked — said that we were too late and that there was nothing he could do.
There were no announcements made for missing passengers, they did not page to get, they were not looking for us.
Dave S. had a radio in his hand which he used to talk to the crew on the plane, so he could easily notify the flight attendants, and it would take us 2 minutes to board the plane, but he chose not to do this.
In addition, he said that our luggage would be off the plane and onto the carousel 12. So fine, we go back to the carousels and wait for out luggage. An hour later — no luggage. I went to the US Airways customer representative desk and this is what I saw there:
Nonexistent US Airway customer service
After another 30-40 minute wait a customer service rep lazily showed up and after several conversations with the “baggage room” they determined my luggage was on the plane to Orlando. WTF!?
I was furious at this point, but had nothing else to do at Pearson airport, so I had a beer to cool off and went home.
Moral of the story — if you actually want to get anywhere — DO NOT FLY WITH US AIRWAYS EVER.
